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Missouri Department of Transportation & Missouri State Highway Patrol Employees’ Retirement System

Personal Counseling Session

We offer personal counseling sessions over the phone, in person at the MPERS office in Jefferson City, or at your employer’s location.

Any member, at any point during their career can call (800) 270-1271, email mpers@mpers.org, or submit an online request to schedule an appointment with a benefit specialist.  Benefit specialists are available Monday – Friday, 7:30 a.m. – 4:30 p.m.

For the convenience of members outside the Jefferson City area, we offer one-on-one counseling at the employer’s location. All your employer has to do is schedule the appointments and provide a private office/room (with Internet) for counseling. The perfect time for these individual sessions is when MPERS is already in your area conducting a Benefit Basics or Pre-Retirement Seminar.

Before you submit a Retirement Election form (Step 2 of the 2-Step Retirement Process), we encourage you to schedule a retirement interview with an MPERS benefit specialist. Your spouse or friend may also attend this interview. All information shared with the benefit specialist during this interview is confidential and used only for preparing your personal retirement estimate.

During the interview, you will be asked to provide your:

  • Social security number
  • Date of birth
  • Address
  • Phone number
  • Spouse’s date of birth (if married)

During this interview, the benefit specialist will outline the alternatives available to you and provide you with an estimate of your retirement benefit. The benefit specialist can also provide information about when you will receive your retirement benefit and answer any other questions you may have.