May 17, 2021

MPERS’ office is open to members by appointment only. Benefit specialists are available Monday through Friday between 8:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m. For the safety of staff and our members, we are closed from 12:00 p.m. to 1:00 p.m. to clean and disinfect high traffic/public areas. We highly encourage that you consider connecting with a benefit specialist virtually because of the flexibility and opportunities may be more readily available. We can be reached by telephone at (800) 270-1271 or (573) 298-6080 and by email at mpers@mpers.org.

In addition to utilizing traditional mail, MPERS encourages members to submit documents electronically via secure document upload, email, or fax to (573) 522-6111. A drop box is located in the front door for documents that are brought to the office when in-person contact with staff is not necessary.

MPERS does not require receipt of original documents and can accept electronic submissions. Please keep in mind that handwritten signatures are still required on certain documents. Please contact us if you have any questions.

MPERS operates per CDC guidelines for COVID-19 safety protocols. There are clear barriers between the reception staff and the public and a designated counseling office for in-person meetings, we encourage visitors to wear masks when possible, and we will continue to sanitize surfaces to prevent the spread of the virus.